My order was marked delivered but isn't hereUpdated 9 months ago

If your order was marked as delivered but you haven’t received it, here are a few steps you can take:

• Check with Neighbors or Household Members: Sometimes packages are delivered to nearby locations by mistake.

• Look Around Your Property: Carriers might leave the package in less obvious places such as behind bushes, near a back door, or in the garage.

• Wait 24 Hours: Occasionally, packages can be marked as delivered prematurely and may arrive the following day.

• Contact the Carrier: Use the tracking number provided to contact the carrier (USPS or UPS) directly and inquire about the delivery status.

If after 24 hours the package still hasn’t arrived, please contact us at [email protected], and we will assist you in locating your order. If you purchased Package Protection, we will help file a claim for the lost package.