Learn what to do when an order hasn't arrived after it's marked delivered.

If your order was marked as delivered but you haven&#x2019;t received it, here are a few steps you can take: &#x2022; Check with Neighbors or Household Members: Sometimes packages are delivered to nearby locations by mistake. &#x2022; Look Around Your Property: Carriers might leave the package in less obvious places such as behind bushes, near a back door, or in the garage. &#x2022; Wait 24 Hours: Occasionally, packages can be marked as delivered prematurely and may arrive the following day. &#x2022; Contact the Carrier: Use the tracking number provided to contact the carrier (USPS or UPS) directly and inquire about the delivery status. If after 24 hours the package still hasn&#x2019;t arrived, please contact us at hello@drinkwynk.com, and we will assist you in locating your order. If you purchased Package Protection, we will help file a claim for the lost package.

My order was marked delivered but isn't here

Learn what to do when your order doesn't contain the correct item(s).

If you received the wrong item in your order, we&#x2019;re here to help! Please follow these steps: Contact Us: Send an email to hello@drinkwynk.com within 14 days of receiving your order. Include Details: Be sure to include your order confirmation number, a description of the incorrect item(s), and any relevant photos. Our Team Will Assist You: Once we receive your request, we will review the issue and, if applicable, send the correct item(s) as a replacement, subject to our order processing guidelines. We apologize for the inconvenience and appreciate your understanding. If you have any questions, don&#x2019;t hesitate to reach out to our support team.

What do I do if I receive the wrong item in my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

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